Return & Refund Policy

All Sales Final

Due to the unique and often customized nature of our instruments, all sales are final. We do not accept returns, exchanges, or provide refunds for any reason, including buyer's remorse, change of preference, or fit.

Customers are encouraged to ask any questions before purchasing. We are happy to provide detailed descriptions, measurements, photographs, videos (when available), and answer questions to ensure you are comfortable with your purchase before completing your order.

Custom Orders & Modifications

Any instrument that has been modified, restored, adjusted, or customized at the customer's request is considered a custom order. This includes, but is not limited to:

• Adjustable bridge installation

• Pickup installation

• Endpin modifications

• Custom setup or adjustments

• Any special-order parts or accessories

Custom orders cannot be canceled once work has begun and are not eligible for return or refund.

Shipping

Once an order has been prepared for shipment or has been shipped, it may not be canceled. If a shipment is refused or returned to us after shipment, the sale remains final. Any shipping, handling, storage, insurance, return freight, or related costs incurred remain the responsibility of the purchaser.

Damaged Shipments

If your package arrives with visible shipping damage, please notify the carrier immediately and contact us within 48 hours of delivery. Please retain all original packaging and provide photographs of the packaging and the instrument so that a shipping insurance claim can be initiated if applicable.

Warranty

Unless expressly stated in writing, our instruments are sold as is. Any warranty offered by our shop will be provided separately in writing at the time of sale.

Contact

If you have questions before purchasing, please contact us. We are committed to providing complete information so you can make an informed purchasing decision before placing your order.

You can always contact us for any questions at info@kolstein.com